By completing and sending in your consultation details you are accepting these terms:
Your online advice from us costs £75 - or the increased fee if you choose to upgrade to the express service.
Cancellation: If you inform us, before your report from us has been prepared, that you have chosen to cancel there will be an admin fee to cover credit card fees and admin time of £35. If your report has already been prepared there is no refund - your fee is paid in full and is non-refundable - your prepared report will be uploaded.
We will upload to your personal login account your advisory medical report and arrange for you to receive prescription advice separately. Your medical report is accessible only to you by using your personal login details - it is not emailed out for confidentiality reasons.
For UK and Ireland residence our first issue prescription is included in the consultation fee – if you request repeat prescriptions in the future from us there is an additional charge – most patients get repeat prescriptions from their GP.
There is an option during the consultation process for you to let us know if you wanted to share this information with your GP or not.
We are normally able to upload your report within 2/3 working days of you submitting your medical details and making payment.
We are not committed to this deadline because sometimes patients fail to upload photographs or other details which are important to us in terms of providing an adequate report but approximately 97% of our reports are issued within two working days.
We are often able to provide supplementary advice if you have one or two short additional questions afterwards but be aware that this is usually by direct email contact which potentially carries confidentiality hazards.
Complicated or multiple questions would usually involve purchasing another online interaction from us – many patients contact us on multiple occasions over a protracted period of time for ongoing advice and have several repeat consultations.